Terms of service

Last updated 12 November 2026

These terms apply when you use this website, create a My Circle account or order a hamper from Equerry. By sending a request or placing an order you agree to them.

Who can use Equerry

You must be 18 or older and able to enter a contract under Indian law. If you order for a company, you confirm you are allowed to act for it.

How ordering works

• Sending the form is a request, not an order. Nothing is charged.
• We reply on WhatsApp with a design and a full price. The price we quote is the total you pay, including packing, GST where it applies and delivery within Hyderabad. We currently deliver only within Hyderabad and Secunderabad. If anything else costs extra, we show it in the quote before you pay. There are no other charges.
• Your order is confirmed only when you approve the design and pay through the secure payment link we send.
• Product photos and suggestions on the site are examples. Hampers are made by hand, so items may vary slightly; if a piece is unavailable we will offer you a replacement of equal or greater value before dispatch, or a refund for it.

Delivery

We deliver on the date agreed in your quote. If we cannot deliver on that date because of something within our control, we will tell you as soon as we know and offer a new date or a full refund. We are not responsible for delays caused by a wrong address or an unreachable recipient, but we will try to redeliver.

Food items

Some hampers contain food. We list the contents in your quote. Tell us about allergies or diet in the form ("Anything to avoid"); we will not knowingly include those items, but products are packed in kitchens that may handle nuts, dairy and gluten.

Cancellations and refunds

See our refund and cancellation policy.

Your account

Keep your password private. You can delete your My Circle account at any time from inside My Circle.

Using the site fairly

Don't misuse the site: no false requests, no attempts to break into accounts or the database, no automated scraping, and no content that is unlawful or abusive. We may block requests that break these rules.

Liability

We take care with every hamper. Our total responsibility for any order is limited to the amount you paid for it, except where the law does not allow such a limit. Nothing here affects your rights under the Consumer Protection Act, 2019.

Law and disputes

These terms are governed by Indian law. Courts in Hyderabad, Telangana have jurisdiction. Please talk to us first: most problems can be fixed quickly.