Privacy policy
Last updated 12 November 2026
This policy explains what personal data Equerry collects, why, how long we keep it, and how you can see, correct or delete it. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
What we collect
| When | What | Why |
|---|---|---|
| You request a hamper | Your name, WhatsApp number, email (optional), delivery city, the occasion, date, budget and quantity. About the recipient: their name or relation, age and gender (only for a single person), what they like and anything to avoid. | To design the hamper, quote a price and contact you about it on WhatsApp. |
| You create a My Circle account | Your name, email, password (stored only as a secure hash by our database provider, never readable by us) and phone. For each person you add: name, relation, birthday and anniversary dates, birth year, gender, likes, things to avoid, budget and delivery address. | To remind you before each person's occasions and to deliver to them. |
| You order | The order, its price, payment reference and delivery details. We never see or store card or bank details: payments go through a secure payment link from a licensed payment provider. | To fulfil the order, issue invoices and keep accounts as the law requires. |
| You message us on WhatsApp | Your number, WhatsApp profile name and the messages. | To answer you. A person at Equerry reviews every reply before it is sent. |
We collect only what we need for these purposes. We do not use advertising trackers or analytics, and we never sell or rent your data.
Details about other people and children
When you tell us about the person receiving a gift, you confirm that you are allowed to share those details with us for this purpose. If the recipient is under 18, we ask only for what we need to choose the gift (a first name and age), and only from their parent, guardian or a family member arranging the gift. Our services are for adults: you must be 18 or older to order or create an account.
Who we share it with
Only the providers we need to run the service, each bound to use the data only for us:
- Supabase, which hosts our database and accounts (data stored in an encrypted cloud database).
- Vercel, which hosts this website, and jsDelivr, which serves our fonts and code libraries (it sees only the request, not your details).
- WhatsApp (Meta) or Twilio, to send and receive WhatsApp messages.
- Anthropic, whose AI helps us draft WhatsApp replies. A person reviews every draft before it is sent.
- Our payment provider and courier, for paid orders only.
Some of these providers process data outside India, which the law allows. We share data with authorities only when the law requires it.
How long we keep it
- Hamper requests that don't become an order: deleted after 12 months.
- My Circle accounts: until you delete your account.
- Orders and invoices: 8 years, because tax law requires us to keep business records.
- WhatsApp conversations: 12 months after your last message.
How we protect it
Every page is served over HTTPS. Database access is locked down so that each customer can see only their own data, and only Equerry's admins can see requests. Passwords are hashed by our provider, forms are checked and rate-limited, and the site sends strict browser security headers.
Your rights
You can ask us to show you the data we hold about you, correct it, or delete it, and you can withdraw your consent at any time. Withdrawing consent doesn't affect anything we did before, and we may keep order records the law requires.
- Stop reminders: reply STOP to any WhatsApp reminder, or switch reminders off in My Circle.
- Delete a My Circle account: sign in to My Circle and choose Delete my account. Everything is erased at once.
- Anything else: use the form below.
Request your data or delete it
Tell us the WhatsApp number you used with us. We will confirm it's you on WhatsApp, then act on your request within 7 days.
Grievances
How to reach us. Equerry is a gifting service run from Hyderabad, Telangana, India. For anything about your order, your data or a complaint, message us on WhatsApp from the number you used with us, or use the request form on our privacy page. We reply within one working day and resolve complaints within 15 days.
If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Changes
If we change this policy in a way that affects you, we will update the date above and tell you on WhatsApp before the change applies to data we already hold.