Refunds and cancellations
Last updated 12 November 2026
Every hamper is designed for one person, so this policy is built around that. In short: nothing is charged until you approve, and if something goes wrong on our side, we make it right.
Before you pay
Requests, designs and quotes are free. You can walk away at any point before paying.
Cancelling a paid order
| When you cancel | What you get back |
|---|---|
| Within 24 hours of paying, and at least 3 days before delivery | A full refund |
| Later, but before we dispatch | A refund minus the cost of anything already bought or personalised for you (engraving, printed names, fresh food). We show you this amount before you confirm. |
| After dispatch | No refund, as hampers are personalised and some items perish |
If something arrives damaged, wrong or missing
Message us on WhatsApp within 48 hours of delivery with a photo. We will replace the item or hamper, or refund it, whichever you prefer. You don't need to send anything back.
If we are late
If a hamper misses the agreed date because of us, you can choose a full refund or a free upgrade on redelivery.
How refunds are paid
To the original payment method, within 7 working days of our agreeing the refund. Your bank may take a few more days to show it.
How to reach us. Equerry is a gifting service run from Hyderabad, Telangana, India. For anything about your order, your data or a complaint, message us on WhatsApp from the number you used with us, or use the request form on our privacy page. We reply within one working day and resolve complaints within 15 days.